Water and Sewer Services

Water and Sewer operations are financed and operated in a manner similar to private business enterprise where the intent of the governing body is for the costs (including depreciation) of providing water and sewer services to the general public on a continuing basis to be financed or recovered through user charges.

Utility Billing
Due to continued escalation of the federal and state emergency related to the Coronavirus (COVID-19) Pandemic and the recent extension of the Shelter In Place order by the Health Officer of Sonoma County (Order No. C19-03), City offices remain closed to the public.
The following options are to make it as convenient as possible to manage your utility account during this time.

Questions?
We remain available by phone 707-665-3631 or by email at water@cotaticity.org to answer any questions.

Customer Assistance Program
- No water service will be disconnected for non-payment during the City Proclaimed Local Emergency due to the Shelter-In-Place Order
- Should you need assistance in making a payment, Payment Plans will be made available.
• Payment plans include a short term extension or an alternative payment arrangement as discussed within on our Discontinuation of Residential Water Service for Nonpayment Policy
• Please call City staff at 707-665-3631 so we can see what we can do to help you.

Start or Stop Water Service
We are now offering online options to both start or stop water service from a simple form available on our City Website or with an email to the Administrative Services department.
- Start service forms are located here.
- To stop service, you can email adminservices@cotaticity.org with the requested stop date and your forwarding address.

To Make a Payment - 4 Convenient Methods
- You can pay on-line at: https://www.municipalonlinepayments.com/cotatica
- You can mail payment or drop it in the green box, located outside of City Hall at 201 West Sierra Avenue.
- You can call administrative services at 707-665-3631 to set your account up for automatic payments with a valid checking account or Visa/MasterCard, or to simply process a one-time payment by credit card.
- Set up on-line bill pay directly with your bank.



What are the FY 19-20 rate adjustments for water and sewer?

How is your water and sewer bill calculated?

Public Hearing to Adopt Water and Sewer Rates

Water Quality Report (2019)

Tap Water FAQ

See the benefits to the City's Water Meter Upgrade Project

For questions about your Water or Sewer Service please contact water@cotaticity.org.

Water