We are here to help you.
During this transition period the first bill in January 2024 might include your previous balance thus making your bill look significantly larger. The previous amount as included on the bill has a different due date than the new bill. Please make sure to pay the old balances before the new in order to avoid any past due penalties or possible shutoffs.
An easy way to keep your account up to date and avoid penalties is to register online HERE. This access provides account billing and payment history as well as due dates with balances outstanding.
If you still think you need financial assistance, please reach out to us at email@example.com or 707-665-3631 and we will work with you.
Additionally, in order to better serve those in need and to reduce city staff time, we will continue to only perform shutoffs for delinquent utility accounts on a bi-monthly basis.