Water and Sewer Services

Water and Sewer operations are financed and operated in a manner similar to private business enterprise where the intent of the governing body is for the costs (including depreciation) of providing water and sewer services to the general public on a continuing basis to be financed or recovered through user charges.

Water: The City owns and operates a public drinking water system consisting of pipelines, wells, pumps and tanks and is regulated by the State Water Resources Control Board Division of Drinking Water.

Sewer: The City owns and operates a public sewer collection system and sends wastewater to the City of Santa Rosa’s Regional Wastewater Treatment Plant for treatment and reuse. Click here for the Water Reuse Tour Program videos: https://srcity.org/1052/Water-Reuse.

Utility Billing

The following options are to make it as convenient as possible to manage your utility account during this time.

Convenient Methods for Payment
- Register you account and pay on-line at: https://www.municipalonlinepayments.com/cotatica
- Pay by phone any time at 833-282-0825
- Mail payment or drop it in the green box, located outside of City Hall at 201 West Sierra Avenue.
- You can call administrative services at 707-665-3631 to set your account up for automatic payments with a valid checking account or Visa/MasterCard, or to simply process a one-time payment by credit card.
- Set up on-line bill pay directly with your bank.

We remain available by phone 707-665-3631 or by email at [email protected] to answer any questions.

Customer Assistance Program
- To avoid shutoff or late payment penalties please apply for a Payment Plan or Payment Extension.
- Struggling to pay your water or wastewater bills or your previously granted payment plan? The State of California is offering assistance through their Low Income Household Water Assistance Program. Visit csd.ca.gov/waterbill to see if you qualify & to apply.

Start or Stop Water Service
We are now offering online options to both start or stop water service from a simple form available on our City Website or with an email to the Administrative Services department.

- Start service forms are located here.
- To stop service
- you can email [email protected] with the requested stop date and your forwarding address.
- NEW – You can now schedule stop services online using you utility account login at https://www.municipalonlinepayments.com/cotatica

For questions about your Water or Sewer Service please contact [email protected].